USER FAQ'S
Is the app safe?
Yes! We have implemented so many different features that make the app safe. First of all there’s an invisible mode. If you don’t want to be seen, you simply tap the toggle on the wave screen and you’ll instantly become invisible. Also, your app does not show your precise location. It actually shows you approximately 3/4 of a mile away.
Lastly, should you forget to go invisible if you have closed out your app completely and you have not moved within two hours your jeep will automatically disappear from the screen.
I do not appear at my exact location? Why is this?
This is not a glitch. It is a temporary fix to safety concerns of some of our users. We will be making some more adjustments to where people can actually choose whether they want the precise location shown or not.
Why can’t I see anybody? It looks like I’m the only Jeep In my whole state?
The wave feature only allows you to see jeeps within a 2 mile radius. Soon you’ll be able to see jeeps within your whole state but you will only be able to wave at and send messages to jeeps that are within 2 miles of your current location.
Why does the wave screen not show me moving?
To keep the app price down the map refreshes every 20 seconds. Your little Jeep will jump like a little frog if you are moving.
What’s the radius on the wave?
The radius on the wave screen is 2 miles. Please zoom in and zoom out by pinching your screen to make the adjustments necessary.
How do you become invisible?
To become invisible touch the toggle on The Wave screen in the upper right hand corner.
If you forget to become invisible what happens?
If you forget to go invisible and you have completely closed out the app you will automatically disappear from The Wave screen within two hours.
If you’re invisible can you see other people?
In all fairness, if nobody can see you you can not see anybody else either.
Is the app free?
Yes! The app is free! You can send and receive waves and messages for absolutely no charge at all!! There is an app purchase that is optional and that opens up all the other cool features!
How do I delete the app?
To delete your app simply remove it from your home screen on your phone. It will ask you if you would like to keep or cancel your subscription.
How do I delete my account completely?
Whereas we would hate to see you go, sometimes we understand it is necessary for you to delete the app. Should you need to do so, first go to the profile screen. From there go to the upper left-hand corner and tap on the settings wheel. There you can delete your account.
I didn’t get my verification email?
We have found that some servers have very strong spam blockers for no-reply email addresses. please first, check your spam/junk folder. If you still haven’t received it please follow the link below for instructions on how to change your settings.
If that doesn’t work, please contact us and we would be happy to help you.
What if I want to change my email or password?
To change your email or password simply go to the settings and click on the appropriate option.
How do you edit your pictures?
To edit your pictures go to your profile and click on edit profile. There you can update your photos accordingly.
How do you delete messages?
To delete messages open your Inbox. And then simply swipe right to left messages will be deleted. Deleted messages are gone forever.
How do you send out an SOS?
To send out an SOS simply click on the SOS icon. From there you will be asked if this is an emergency. We will prompt you to dial 911. Otherwise, click continue and follow the prompts from there.
If I send out an SOS do they automatically know my location?
Once you send out an SOS the people receiving the notification do not know your exact location. You would have to chat with them and decide who you would like to come help you once you send out an SOS the people receiving the notification do not know your exact location.
If I am invisible will I still receive SOS?
No. To receive SOS alerts you must in visible.
How do you create an event?
To create an event go to the profile tab and click on create an event. It will prompt you from there. Be sure to save.
How do you share an event with somebody?
To share and event with somebody just open up the event and on the right hand side you’ll see the share icon and then you can send that to somebody through SMS text message, post of social media or send in an email.
How do you find business partners?
To find Business Partners , go to the Discover mode. Once in the discover mode you can see all the businesses in your area and even across the whole United States. To see businesses across the US, open the little folded map in the upper left-hand corner and then pinch in until you see the whole US. Also, if there are any business partners in your area, you will see them on the map when you’re near them.
How do you find events
To find Events, go to the Discover mode. Once in the discover mode you can see all the Events in your area and even across the whole United States. To see Events across the US, open the little folded map in the upper left-hand corner and then pinch in until you see the whole US. Also, if there are any Events in your area, you will see them on the map when you’re near them.
How do I update my app?
To update, go to your app settings in your phone and set it to "automatic updates". If you close the app completely and reopen it, it will also give you the latest version! We are always making updates!!!
Can you block messages?
To update, go to your app settings in your phone and set it to "automatic Yes. On your main profile there is an option to block messages. You will not receive any notifications, waves etc.